Cookie Policy

How Real Enquiries uses cookies and similar technologies.

This Cookie Policy explains how Real Enquiries (“we”, “us”, “our”) uses cookies, pixels, and similar tracking technologies when you visit www.realenquiries.com or interact with the booking pages and web application.

What are cookies?

Cookies are small text files stored on your device by your browser. They help us remember preferences, secure your session, and understand how the platform is used. Pixels and local storage provide similar functionality.

Types of cookies we use

  • Strictly necessary: Required for login, session management, CSRF protection, and load balancing. These cookies cannot be disabled because the platform will not function without them.
  • Functional: Remember settings such as language, time zone, and UI preferences to improve usability.
  • Analytics: Help us understand page performance, feature adoption, and error states. We use aggregated, pseudonymised analytics. IP addresses may be truncated per service configuration.
  • Marketing (optional): Used on our marketing site to measure campaign effectiveness. These are not used within the authenticated product unless explicitly enabled.

Specific cookies and expiry

  • XSRF-TOKEN / session (necessary) — Expires when the browser session ends or after eight hours of inactivity.
  • remember_web_* (optional) — Stores “remember me” tokens for up to 30 days if you choose to stay signed in.
  • Analytics identifiers (e.g., from Google Analytics, Plausible, or similar) — typically expire between 6 months and 2 years depending on service provider defaults.

Managing cookies

You can control or delete cookies through your browser settings. Most browsers allow you to disable cookies, remove existing cookies, or receive a warning before a cookie is stored. Please note that disabling strictly necessary cookies may prevent you from using key features of Real Enquiries.

Third-party cookies

Some pages embed content from third parties (e.g., DocuSign signing links, video explainers). These providers may set their own cookies when the content loads. We encourage you to review the privacy information provided by those services.

Updates to this policy

We will update this policy when we add or change cookies. Material changes will be highlighted via in-app or email notices.

Contact

For questions about our use of cookies, please email hello@itjunior.dev.