End-User Licence Agreement

This End-User Licence Agreement (“Agreement”) is between you (“Customer”, “Authorised User”) and Real Enquiries (“we”, “us”). By creating an account, accessing, or using the Real Enquiries platform you agree to the terms below.

1. Subscription & licence

• We grant you a limited, non-exclusive, non-transferable licence to access the SaaS platform for internal business use during your active subscription.
• Access is provisioned to Authorised Users designated by the Customer. Credentials must not be shared.
• All intellectual property rights remain with Real Enquiries. This Agreement does not grant ownership of the software or related IP.

2. Acceptable use

• Do not copy, reverse engineer, modify, or create derivative works of the platform.
• Do not use the platform to transmit unlawful content, spam, malware, or to infringe third-party rights.
• Maintain the confidentiality of login credentials and notify us of any suspected breach.

3. Customer data

• You retain ownership of data submitted to the service. You grant us a licence to host, process, and back up that data to provide the service.
• You are responsible for obtaining appropriate consents from applicants, tenants, and other data subjects.
• We process personal data in accordance with our Privacy Policy.

4. Availability & maintenance

• We strive for high availability but occasional maintenance windows and service interruptions may occur.
• Planned maintenance is communicated via in-app notice, the custom 503 maintenance page, or the public status page.

5. Payment & term

• Subscriptions renew automatically unless cancelled according to your subscription agreement.
• Fees are payable in accordance with the order form or master services agreement signed by the Customer.

6. Warranties & disclaimers

• The service is provided “as is”. We disclaim all implied warranties to the maximum extent permitted by law.
• We do not guarantee that the platform will meet every requirement, or that operation will be uninterrupted or error-free.

7. Limitation of liability

• Our aggregate liability in any 12-month period is limited to the fees paid for the service during that period.
• We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits or data.

8. Suspension & termination

• We may suspend access if you breach this Agreement, fail to pay fees, or if continued use poses security or legal risk.
• Upon termination you must stop using the platform. You may export your data prior to termination.

9. Governing law

This Agreement is governed by the laws of Ireland. Any disputes will be resolved exclusively in the Irish courts.

10. Updates

We may update these terms from time to time. Continued use of the platform after changes become effective constitutes acceptance of the updated Agreement.

Contact

Questions about this Agreement can be sent to hello@itjunior.dev.